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Assistance Service
In case of a severity issue caused by user or 3rd party software/hardware, incorrect shutdown procedure or a misconfiguration lead to data unavailability/corruption or performance degradation*. Assistance service can be provided. This type of service is provided for all cases which are not caused by StarWind software. The service does provide a guarantee for regaining access to the iSCSI storage*1 provided by StarWind iSCSI SAN software.
* StarWind Software Inc. does not guarantee 100% performance for the configurations slower than mentioned in the minimal technical requirements guide or not matching the best practice configurations.
*1 Data inconsistency may occur in case of an underlying hard drive failure or incorrect shutdown procedure.
Service includes:
Remote support session access to the customer’s environment;
Array accessibility recovery assistance;
Connectivity recovery assistance;
Reconfiguring StarWind iSCSI SAN;
Reconnecting the iSCSI storage array to the client servers.
ASSISTANCE SERVICE TERMS AND CONDITIONS
Assistance service is provided on a per-hour basis:
Initial package – 1 hour of technical support assistance through a remote support session;
Initial package cost - $80 (USD);
Service charge – $60 (USD) per each next hour of the assistance service.
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StarWind V2V Converter
is the multi-format grandmaster of VM conversion that works with the speed of a stellar wind. Now that you’ve made sure of its undeniable advantages, you can only guess what the full range of our products has to offer. Only thing is that, with StarWind, you don’t have to guess: we always aim for the win.
If StarWind V2V Converter has already rocked your world, click on the button below to discover our business solutions and how StarWind’s experience revolutionizes the way the modern IT infrastructure operates.
If you’re not sure about how the product works and what benefits it can contribute to your business, fill out the form below. StarWind sales will contact you to schedule a GoToMeeting at a time most convenient to you. During the meeting, our presale team will demonstrate how the product works, its functions, features, and the ways it can enhance your IT- infrastructure to improve your business agility and continuity.
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Please fill out the form below to determine how much the product will cost based on your individual case. StarWind sales will get back to you as soon as they receive your request. You will undergo a very short survey for us to find out what kind of IT-environment you got, what your business demands from it and what it wants more. The sales will make the calculations immediately and present an offer upon your request.