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  • StarWind Privacy Policy

Starwind® Privacy Policy

Starwind Software Inc. (the "Company", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at dataprotection@starwind.com.

When you visit our website https://www.starwindsoftware.com/ (the "Site"), and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We explain what information we collect, how we use it and what rights you have in relation to it. Read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, immediately discontinue use of the Site.

This privacy policy applies to all information collected through our website available at https://www.starwindsoftware.com/, and/or other channels, as the case may be (for simplicity, we refer to them collectively in this privacy policy as the "Site").

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

PERSONAL INFORMATION YOU DISCLOSE TO US

We collect personal information that you provide to us such as your first name, last name, job title, corporate e-mail, the company you work with, country of residence, phone number, and password(s).

We collect personal information that you voluntarily provide to us when registering at the Site expressing an interest in obtaining information about us or our products and services, obtaining demo sapmles or our products and services, and when participating in other activities on the Site or otherwise contacting us, as the case may be.

The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make and the products and features you use. The personal information we collect can include the following:

Name and Contact Data. We collect your first and last name, job title, corporate e-mail address, your employer, phone number, and your country of residence.

Credentials. We collect passwords for authentication and account access. We may also use similar credentials, like password hints and other security information, as the case may be.

We expect all personal information that you provide to us to be true, complete and accurate, and you must notify us of any changes to such personal information.

INFORMATION AUTOMATICALLY COLLECTED

Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our Site.

We automatically collect certain information when you visit, use or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

INFORMATION COLLECTED FROM OTHER SOURCES

We may collect limited data from public databases, marketing partners, and other publicly available sources.

We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).

Furthermore, we may collect your data when you contact our customer support team via call, email or another communication tool. The purpose of collecting is for helping you to solve any issue you have with our services. The legal basis of collecting is fulfillment of our contractual or pre-contractual obligations to you.

Additionally, we may record the calls. The purpose of call recording is quality control of our customer support services and personnel training. The legal basis of call recording is our legitimate interests in retaining you as a customer and providing you with first-class customer support services.

We process your information for purposes based on legitimate business interests and/or fulfillment of our contract with you and/or your consent.

HOW WE USE YOUR INFORMATION

We use personal information collected via our Site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (the "Business Purposes"), in order to enter into or perform a contract with you (the "Contractual"), with your consent (the "Consent"). We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To facilitate account creation and logon process with your Consent.
  • To keep in touch with you for Business Purposes and/or with your Consent. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your preferences. You can opt-out of our marketing e-mails at any time.
  • To send administrative information to you for Business Purposes, and/or possibly for Contractual. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • Fulfill and manage your orders for Contractual reasons. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Site, as the case may be.
  • Request Feedback for our Business Purposes and/or with your Consent. We may use your information to request feedback and to contact you about your use of our Site.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Site, products, services, marketing and your experience.

HOW WE SHARE YOUR INFORMATION

We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.

We only share and disclose your information in the following situations:

  • Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples may, in particular, include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Site, which will enable them to collect data about how you interact with the Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content or pages, and better understand online activity. Unless described in this privacy policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Business Partners. We may share your information with our business partners to offer you certain products, services or promotions, and/or to facilitate provision of our products and services to you.
  • With your Consent. We may disclose your personal information for any other purpose with your consent.

COOKIES

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are short pieces of data generated by a web server or mobile application that a service stores on a user's device. The Site may require the use of a cookie for purposes of keeping information you enter on multiple pages together. Cookies also enable us to customize our Site and offerings to your needs and provide you with a better online experience with us. Beacons are used in combination with cookies to help website and mobile applications' operators understand how visitors interact with their online services.

TRANSFER OF INFORMATION

We may transfer, store, and process your information in countries other than your own.

Please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in the United States of America, the United Kingdom, the EU countries, Ukraine, the Russian Federation and other coutries, as the case may be.

If you are a resident in the European Union, then some of the above countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.

HOW LONG DO WE STORE YOUR INFORMATION

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We undertake not to store your information for longer than is required, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE PROTECT YOUR INFORMATION

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the services within a secure environment.

MINORS

We do not knowingly collect data from or market to children under 18 years of age. By using the Site, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at dataprotection@starwind.com.

YOUR PRIVACY RIGHTS

In some regions, such as the European Union, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Union), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

MISCELLANEOUS INFORMATION

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site.

Opting out of e-mail marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below, whatever is available and as the case may be. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

UPDATES

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

CONTACT

If you have questions or comments about this policy, you may email us at
dataprotection@starwind.com or by post to:

Starwind Software Inc.
35 Village Rd.
Suite 100
Middleton, MA 01949
United States

If you are a resident in the European Union, the "data controller" of your personal information is Starwind Software Inc. For more information regarding its representative in the European Union, please reach us at: dataprotection@starwind.com.




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