In the era of globalization, business is constantly subject to external influences. Projects and systems are becoming more complex, and the time for their implementation is reduced. StarWind Support saves your time, taking care of your IT infrastructure as the basis of a successful business.
StarWind Support offers flexible plans to cover all your technical requirements and business needs. If necessary, you can change your current support program.
The Standard Support plan is designed for organizations who’s SLAs allow having a not 100% uptime in non-business hours. Standard Support delivers a full set of support services available within business hours*. This package does not include automatic support ticket generation.
StarWind Software Inc. business hours:
EMEA Office: Monday-Friday, 8 AM – 5 PM GMT
USA Office: Monday- Friday, 9 AM – 6 PM EST
For businesses with more strict requirements looking for 24/7/365 uptime, StarWind Premium Support is the right way to go. It's basically Standard Support enforced with more strict SLAs. In the unlikely event of something happening, we are ready to fix any issues in the shortest possible time (less than 1 hour). The Premium Support plan ensures the always-on operation of your IT infrastructure. This package does not include automatic support ticket generation.
For organizations that are limited in IT resources, StarWind ProActive Premium Support provides a healthcare monitoring of your infrastructure 24/7/365, preventing an issue before it even happens.
ProActive Premium Support is included by default for all StarWind hardware products: HyperConverged Appliance (HCA), Storage Appliance (SA), Virtual Tape Library Appliance (VTLA) and Data Protection with Cloudian HyperStore. For software products, it is available as a separate option. In this package, support tickets are created and submitted automatically by a StarWind health service as soon as it spots a “failure pattern” or gets an error message.
StarWind gets praise for its solution's high level of customization in the 2019 Magic Quadrant for HCI