1
SMOOTH TRANSITION TO NEWER VERSIONS

Product Lifecycle Announcements

StarWind recognizes that end-of-life milestones often prompt customers to review the way in which such end-of-sale and end-of-life milestones impact the StarWind products in their infrastructures. With that in mind, we have set out below StarWind's end-of-life policy to help customers better manage their end-of-life transition and to understand the role that StarWind can play in helping to migrate to alternative StarWind products and technologies.

By default, StarWind notifies existing users about an end-of-sale at least 6 months ahead, with consequent announcements about end-of-life via email as well as the company website. A personal end-of-life notification policy can be set up if you require a longer product lifecycle or an earlier notification about product end-of-life.

All StarWind products are designed for a seamless upgrade to a newer StarWind product, e.g. users of the legacy “StarWind iSCSI SAN” product with a valid support contract upgrade to the current “StarWind Virtual SAN” product. If your existing StarWind product is going end-of-life and you have a valid support contract, we will upgrade you to the newer version at no cost. Service contracts that have not been renewed or have lapsed after 12 months of end-of-sale date are not renewable. Renewal of your service contract will generally be available until the last year of support but will not extend beyond the last date of support.

The end-of-life milestones and StarWind’s commitments are presented in the table below.

2
LIFECYCLE NOTIFICATIONS AND ASSISTANCE

StarWind End-of-Life Milestone Guidelines

Milestone

-6 months

Day 0

1 Year

2 Year

3 Year

End-of-sale notice period

  • End-of-sale date

Software support & maintenance

  • End-of-sale date

Operating System Software support & maintenance

  • End-of-sale date

Hardware Repair or Replacement*

  • End-of-sale date

New support & maintenance agreements

  • End-of-sale date

Support & maintenance agreement renewals

  • End-of-sale date

*Or according to the purchased hardware service contract.

3
Explanations

Explanations for the Terms Used in This Notice

End of Product Lifecycle: A process that guides the final business operations associated with the product life cycle. The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.

End-of-Sale Date: The last date to order the product through StarWind point-of-sale mechanisms. After this day the product is no longer for sale.

Software: StarWind software products that require 3rd party OS for operation.

Operating System Software: StarWind and 3rd party operating system software that runs on StarWind hardware.

Hardware: The physical product and its physical components.

Support & Maintenance: The time period during which StarWind may release any software maintenance releases or bug fixes to the software product. After this date, StarWind Engineering will no longer develop, repair, maintain, or test the product.

WOW NEWS
Achieve true business agility with StarWind.

Our products are now available at flexible subscription payments simply as part of your OpEx.