Customer Support Engineer | USA - Greater Boston Area

StarWind opens position of Customer Support Engineer to join its vibrant, creative and successful team in US branch office (Boston Area).

Requirements:
  • Solid understanding of storage technologies such as NAS, SAN etc
  • Understanding of virtualization technology (VMware ESXi, Hyper-V)
  • Experience with XenServer will be a plus
  • 3-5 Years support experience
  • System administration/support experience in Windows platforms
  • Understanding of networking technologies (TCP/IP, Link Aggregation, etc)
  • Good communication skills

Responsibilities:
  • Providing technical pre-sales and post-sales support to clients and partners via the telephone, email and web conferencing, analyzing log files and providing solutions and/or workarounds for Hypervisor, OS, Networks and applications relevant to StarWind software.
  • Maintain strong customer rapport
  • Manage the support process, conduct Webinars
  • Monitor CRM Salesforce Support Queue and record all activity, updating cases with each customer’s incident
  • Review cases for technical complexity and make recommendations to team according to departmental Best Practice
  • Analyze and clarify customer queries through troubleshooting and researching existing knowledgebase articles/known issues as well as correlating them with QA and R&D departments
  • Meet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores
We offer:
  • Medical and Dental Insurance
  • 2 Weeks Paid Vacation
  • Salary will be commensurate with experience
Please send your CV to [email protected]


Please fill out the form below to download the product. An installer link together with the license key will be sent to the e-mail address that you’ve specified. You may check the Free vs. Paid document if you are unsure about which StarWind Virtual SAN version you would like to try. Aside from this, there is a totally unrestricted NFS (Not For Sale) version of StarWind VSAN available for certain use cases. StarWind Virtual SAN for Hyper-V release notes are available here.

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