Attention:
The information presented on this page is out-of-date. In order to get the most actual info on StarWind products, please visit the
following page.
Customer Support Engineer | Ukraine - Kiev
StarWind opens position of Customer Support Engineer to join its vibrant, creative and successful team in Kiev branch office.
Requirements:
- Fluent English (reading/writing/speaking), additional foreign languages preferable
- Solid understanding of storage technologies such as NAS, SAN etc
- Understanding of virtualization technology (VMware ESXi, Hyper-V)
- Experience with XenServer will be additional plus
- Strong support experience
- System administration/support experience in Windows platforms
- Understanding of networking principles
- Good communication skills
Responsibilities:
- Providing technical pre-sales and post-sales support to clients and partners via the telephone, email and web conferencing, analyzing log files and providing solutions and/or workarounds for Hypervisor, OS, Networks and applications relevant to StarWind software.
- Maintain strong customer rapport
- Manage the support process, conduct Webinars
- Monitor CRM Salesforce Support Queue and record all activity, updating cases with each customer’s incident
- Review cases for technical complexity and make recommendations to team according to departmental Best Practice
- Analyze and clarify customer queries through troubleshooting and researching existing knowledgebase articles/known issues as well as correlating them with QA and R&D departments
- Meet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores
We offer:
- An interesting, responsible and challenging job
- Modern office in the center of Kiev
- Energetic working environment and team of real professionals
- Social packaging (medical insurance, corporate taxi on late hours, short Friday)
- Friendly team of high experienced specialists
Please send your CV to hr@starwindsoftware.com
