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Customer Support Engineer | Ukraine - Kiev
StarWind opens position of Customer Support Engineer to join its vibrant, creative and successful team in Kiev branch office.
Requirements:
Fluent English (reading/writing/speaking), additional foreign languages preferable
Solid understanding of storage technologies such as NAS, SAN etc
Understanding of virtualization technology (VMware ESXi, Hyper-V)
Experience with XenServer will be additional plus
Strong support experience
System administration/support experience in Windows platforms
Understanding of networking principles
Good communication skills
Responsibilities:
Providing technical pre-sales and post-sales support to clients and partners via the telephone, email and web conferencing, analyzing log files and providing solutions and/or workarounds for Hypervisor, OS, Networks and applications relevant to StarWind software.
Maintain strong customer rapport
Manage the support process, conduct Webinars
Monitor CRM Salesforce Support Queue and record all activity, updating cases with each customer’s incident
Review cases for technical complexity and make recommendations to team according to departmental Best Practice
Analyze and clarify customer queries through troubleshooting and researching existing knowledgebase articles/known issues as well as correlating them with QA and R&D departments
Meet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores
We offer:
An interesting, responsible and challenging job
Modern office in the center of Kiev
Energetic working environment and team of real professionals
Social packaging (medical insurance, corporate taxi on late hours, short Friday)
StarWind V2V Converter
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