StarWind Software Support Center

iSCSI SAN Storage Software / Resources / Support

Support Programs

StarWind Software really stands behind its products and we dedicated to provide our prospects and customers with industry-standard support services. Our support services are divided on three support programs:

• Pre-sale support - Services provided to help customers with the initial iSCSI SAN software deployment and optimal stable configuration during the iSCSI SAN software evaluation period;
• Standard Post-sale support - Services provided to assist customers in reconfiguring the iSCSI SAN software or solve productivity and technical issues caused by StarWind iSCSI SAN software;

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  Premium Post-Sale support - Service level guaranteeing faster response time and extended issue solution methods. Available for an additional fee.

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Support Programs Comparison Matrix:

	Premium support plan	Standard support plan
Forum
Email
Phone
Remote support session		-
	Get Pricing!	Renew Now!

All support services are available on a per-year basis. The subscription can be purchased for 1, 2, or 3 year periods. Maintenance is required for all perpetual license purchases.

ANNUAL SOFTWARE MAINTENANCE (ASM)

Annual Software Maintenance (ASM) for StarWind products provides major and minor product version releases/updates and standard technical support plan. Major version releases are indicated by an increase in the first digit in the version number, i.e. 5.5 to 6.0. At the same time the name of the product remains the same. Annual Maintenance and Support is available on a per-year basis. The subscription can be purchased in 1, 2, or 3 year periods. Maintenance is required for all perpetual license purchases.

StarWind Software Customer Service Portal

To proceed with finding the solutions and help with StarWind products, please select one of the options below:

Self service: - White papers - Technical documentation - Support Forum - Knowledge base (coming soon) - Videos and webcasts - StarWind FAQ		Contact support: - Log a support case - Send an e-mail to support - Live Chat:
Other useful resources: - Corporate news - Future events - Blogs - Books