Installation abort while loading license key file

[rout86]

Hello Guys,

I have a problem with installing starwind on a hyper-v server 2012 r2. I cannot use my trial key -> "Error occurred while checking license key file".

The lic file is a trial key. On the other node I´ve installed with this lic file without any problems. I´ve also used a new lic and setup file.

How can I install the software or can debug

Greetings

[Anatoly (staff)]

If that is the trial, please request the new one from the sales guy by emailing to sales@starwind.com
If you are referring to the free license key, please download it again.

[ABR]

I am having the same error, I have downloaded the file and the license key a few times.

[Anatoly (staff)]

Are you sure that you are running the latest build?
on what step exactly are you getting the error?

[ABR]

I downloaded the version yesterday and I used the license key that came in my email. I would assume it is the latest build. I run through the first couple of screens and then I select the I have a key and browse to that location and when I select it, the "error occurred while checking license key file. At that point, I cannot continue.

Question I want to use the tape redirector what selections should be made on the select components screen?

Thanks.

[ABR]

Do you have any other items for me to try regarding this error. I tried a few things today and still encountering the same error.

[Max (staff)]

Gentlemen,
Could you please send us the zipped license keys you used to support@starwind.com
Please also add the build number you tried to install, you can find it on the first page of the installer wizard.
Thank you!

[ABR]

I have sent the build and zip file as requested.

[ABR]

Build 7852 solved the issue, thank you.

[anton (staff)]

Thanks for update. We'll make sure message in the box is clear about key and used version mismatch.

Build 7852 solved the issue, thank you.