StarWind stands behind its products and we are dedicated to providing our prospects and customers with industry-standard support services. StarWind provides:
- Free support: Products supported only via StarWind Online Community forum. Learn More
- Pre-sale support: Support on the stage of the initial software deployment and configuration during the software evaluation period. Learn More
- Standard Post-sale support: Services provided to assist customers in reconfiguring StarWind software or resolving performance and technical issues caused by the StarWind software. Learn More
- Premium Post-Sale support: Service level that guarantees faster response time and extended issue solution methods. Available for an additional fee. Learn More
- ProActive support: Service level that guarantees faster contact time and extended issue solution methods with the use of the monitoring system to detect potential issues. Available for an additional fee. Learn More
All support services are available on a per-year basis. The subscription can be purchased for 1, 2, or 3-year period. Maintenance is required for all perpetual license purchases.
Note: For more information regarding configuration and maintenance of StarWind products, please, refer to StarWind Software Technical Papers.