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Free License Error ?!
Posted: Sat Jul 08, 2023 12:41 pm
by tryllz
Hi,
I have NAS & SAN Free version, and it keeps saying license expired (Expired.png)
When I upload the license it shows another error (Upload.png)
When I press cancel, after a few seconds it shows License Status as Free, 1 Node (License.png)
This has started to happen after the May 2022 upgrade.
Is the free license no longer available/applicable ?
Re: Free License Error ?!
Posted: Sat Jul 08, 2023 2:10 pm
by yaroslav (staff)
Can you please also attach the license key?
Re: Free License Error ?!
Posted: Sat Jul 08, 2023 2:32 pm
by tryllz
Hi,
I have attached the license key, the forum wouldn't allow to attach .swk file so the file extension is changed from .swk to.zip please change extension back to .swk (its not a zip file)
Thank You
Re: Free License Error ?!
Posted: Sun Jul 09, 2023 7:28 am
by tryllz
Hi,
Noticed just now, the latest version StarWind Virtual SAN (vSAN) V8 R15 has a release date of 24 May 2022 (which is why I have mentioned May 2022 in my original post), I'm understanding this a typographical error as the previous version StarWind Virtual SAN (vSAN) V8 R14 is 22 December 2022.
Thank You
Re: Free License Error ?!
Posted: Mon Jul 10, 2023 6:20 am
by tryllz
Hi,
Just adding that the issue happens after every reboot, if it helps.
Thank You
Re: Free License Error ?!
Posted: Mon Jul 10, 2023 12:10 pm
by tryllz
Hi @yaroslav,
Any update on this ?
Thank You
Re: Free License Error ?!
Posted: Mon Jul 10, 2023 2:11 pm
by yaroslav (staff)
Can you please generate the support bundle as described here
https://www.starwindsoftware.com/resour ... 886feca558?
Thanks!
Re: Free License Error ?!
Posted: Mon Jul 10, 2023 2:14 pm
by tryllz
Hi Yaroslav,
Please allow me some time and I will share it, I'm not by my system at the moment.
Thank You
Re: Free License Error ?!
Posted: Mon Jul 10, 2023 3:29 pm
by yaroslav (staff)
Hi,
Please take your time.
Re: Free License Error ?!
Posted: Mon Jul 10, 2023 4:44 pm
by tryllz
Hi Yaroslav,
Please download the logs from
https://we.tl/t-O1EazhjYAa, logs size is 3MB, upload limit on this forum is 256KB.
Also note currently its not showing any license error, which is strange because it had been showing for last 2 or so days, after reboot.
Seems like an intermittent issue.
Thank You
Re: Free License Error ?!
Posted: Thu Jul 13, 2023 9:42 pm
by tryllz
Hi,
Any chance there's a link to download Dec 2022 version..?
Re: Free License Error ?!
Posted: Fri Jul 14, 2023 6:11 am
by yaroslav (staff)
Please reach out to
support@starwind.com
Re: Free License Error ?!
Posted: Fri Jul 14, 2023 7:15 am
by tryllz
Thanks You Yaroslav,
I have reached out to them..
Re: Free License Error ?!
Posted: Tue Feb 27, 2024 1:22 pm
by anton (staff)
OK, suppose guys claim the issue is resolved. Closing...
Re: Free License Error ?!
Posted: Tue Feb 27, 2024 2:39 pm
by anton (staff)
== thread closed ==