Post-Sale Support | Always There to Help You – StarWind Technical Support

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Post-Sale Support

All purchased copies of StarWind iSCSI SAN & NAS include one year of Standard Technical support.
24/7 Premium Technical support plan can be purchased for an additional fee.
Depending on the support plan purchased user is guaranteed a specific response time depending on the severity level:

Severity level definitions:

High Severity issues are defined as any issue caused by StarWind Software that is preventing a production system from functioning and no immediate workaround is available.
Medium Severity issues are defined as any issue caused by StarWind Software that is preventing a production system from functioning and a workaround exists.
Low Severity issues are defined as any issue caused by StarWind Software where a production system is still able to function. Any other issues are classified as Severity 3.

Technical Support Plan	Premium	Standard
High Severity	1 hour	4 business hours*
Medium Severity	4 hours	8 business hours*
Low Severity	4 business hours*	12 business hours*

* StarWind Software Inc. business hours:
EMEA Office 8 AM – 5 PM GMT Monday – Friday
USA Office 9 AM – 6 PM EST Monday – Friday

All support services are available on a per-year basis. The subscription can be purchased for 1, 2, or 3 year periods. Maintenance is required for all perpetual license purchases.

Please note that we will open the support ticket for you only after your written request at support@starwindsoftware.com. Please, provide the detailed description of the issue in your initial e-mail.

StarWind Support Types:

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Please fill out the form below to download the product. An installer link together with the license key will be sent to the e-mail address that you’ve specified. You may check the Free vs. Paid document if you are unsure about which StarWind Virtual SAN version you would like to try. Aside from this, there is a totally unrestricted NFS (Not For Sale) version of StarWind VSAN available for certain use cases. StarWind Virtual SAN for Hyper-V release notes are available here.

Please fill out the form below to download the product. An installer link together with the license key will be sent to the e-mail address that you’ve specified. You may check the Free vs. Paid document if you are unsure about which StarWind Virtual SAN version you would like to try. Aside from this, there is a totally unrestricted NFS (Not For Sale) version of StarWind VSAN available for certain use cases. StarWind Virtual SAN for vSphere release notes are available here.

StarWind Cloud VTL integrates a cost-efficient Amazon S3 and Glacier cloud storage tier into the backup infrastructure, eliminating costly tape backup processes and delivering ransomware protection. Learn more about the solution here. To download the software product, please, fill in the form below. An installer link and a license key, if applicable, will be sent to the e-mail address you specify. The Release Notes can be found here.

StarWind Virtual Storage Appliance is a Linux-based virtual machine with pre-configured StarWind Virtual SAN. It provides the most straightforward way to test StarWind Virtual SAN functionality on any infrastructure. You can learn more about StarWind VSA here. To download the software product, please, fill in the form below. An installer link will be sent to the e-mail address you specify.

StarWind V2V Converter is a free tool that allows VMs’ cloning and conversion from one format to another. It supports such formats as VHD(X), VMDK, IMG and QCOW. Learn more details about StarWind V2V Converter here. To download the software product, please, fill in the form below. The installer link will be sent to the e-mail address you specify.

StarWind Deduplication Analyzer is a free portable tool for the quick assessment of data deduplication ratios. It estimates the results of deduplication without the need for moving data to dedupe-enabled storage or evaluation kits. More details about the product can be found here. To download the software product, please, fill in the form. The installer link will be sent to the e-mail address you specify.

StarWind Web-based Management allows orchestrating the StarWind-based environment from any HTML5-compatible web browser. You always can learn more about the solution here. To download the software product, please, fill in the form below. The installer link will be sent to the e-mail address you specify.

StarWind Tape Redirector turns a bulky tape infrastructure into a flexible virtualization-aware backup system. This is a free solution that gives VMs the direct access to the tape library via iSCSI. Learn more about StarWind Tape Redirector here. To download the software product, please, fill in the form below. The installer link and a license key will be sent to the e-mail address you specify.

StarWind RAM Disk allows easily creating a superfast storage by converting part of RAM into a virtual storage device. This free solution fits perfectly for testing and troubleshooting purposes. Learn more details about RAM Disk here. To download the software product, please, fill in the form below. The installer link will be sent to the e-mail address you specify below.

StarWind Manager is a product for orchestrating IT environment from a single pane of glass. This approach simplifies management and daily routines of system administrators. More details about the solution can be found here. To download the software product, please, fill in the form below. The installer link will be sent to the e-mail address you specify below.

StarWind iSCSI Initiator connects two hosts for SCSI commands over IP networks exchange. The solution enables to emulate a local storage bus over the networks. Learn more details about StarWind iSCSI Initiator here. To download the software product, please, fill in the form below. The installer link will be sent to the e-mail address you specify below.

To download StarWind Storage Gateway for Backblaze, please, fill in the contact form below. An installer link and the license key will be sent to the e-mail address you specify. The Release Notes can be found here.

To download StarWind Storage Gateway for Wasabi, please, fill in the contact form below. An installer link and the license key will be sent to the e-mail address you specify. The Release Notes can be found here.

StarWind rPerf provides the precise information about RDMA connections performance. This free software replaces dozens of tools needed to measure bandwidth and latency for the cross-platform RDMA connections. Learn more about StarWind rPerf here. To download the software, please fill in the form below. The installer link will be sent to the email address you specify.

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You agree that StarWind Software Inc. may use the above information to accommodate your requests, keep in touch with you, and offer a better customer experience. You can withdraw your consent at any time by reaching us at dataprotection@starwind.com. For more information on how we process your personal data, please read our Privacy Policy.

If you’re not sure about how the product works and what benefits it can contribute to your business, fill out the form below. StarWind sales will contact you to schedule a GoToMeeting at a time most convenient to you. During the meeting, our presale team will demonstrate how the product works, its functions, features, and the ways it can enhance your IT- infrastructure to improve your business agility and continuity.

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You agree that StarWind Software Inc. may use the above information to accommodate your requests, keep in touch with you, and offer a better customer experience. You can withdraw your consent at any time by reaching us at dataprotection@starwind.com. For more information on how we process your personal data, please read our Privacy Policy.

Please fill out the form below to determine how much the product will cost based on your individual case. StarWind sales will get back to you as soon as they receive your request. You will undergo a very short survey for us to find out what kind of IT-environment you got, what your business demands from it and what it wants more. The sales will make the calculations immediately and present an offer upon your request.

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First Name

Last Name

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Comments

You agree that StarWind Software Inc. may use the above information to accommodate your requests, keep in touch with you, and offer a better customer experience. You can withdraw your consent at any time by reaching us at dataprotection@starwind.com. For more information on how we process your personal data, please read our Privacy Policy.

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