Support Issues, Waiting since Oct. 18th

[darrellchapman]

I submitted Case #00002889 via your online ticket system back on Oct 18th. I received a response from the automated e-mail system however no support engineer has responded to it yet. StarWind is beginning to get a reputation for poor support in the VMWare Community Forums.

[anton (staff)]

Did you put correct phone numbe when you'd filled the form?

Where exactly you found references to bad support on VMware forums?

[darrellchapman]

As far as I know everything was correct. Even if the phone number was incorrect, my e-mail was correct as I got the automated e-mail message. Wouldn't someone have contacted me by e-mail? I know this is not the first time that this has happened as others have posted the same thing in these forums.

FYI: I just received a voice mail from Tommy Lo so my number must have been correct.

[Tommy (staff)]

My Apologies for the delay
Contract renewals are handled through your sales rep, they will be in touch with you today.

[darrellchapman]

Thank you Tommy. I appreciate it. John Lynch provided me the information I was asking for. On a side note, can you tell me how I am to be notified of updates and new releases to StarWind HA Unlimited please?

[anton (staff)]

You should receive newsletters on e-mail you've used to register StarWind (and receive unlock key).