Random errors when creating HA disk

[Rlinan]

Hi, I bought the license for 4 TB and HA and I must said I am little disapointed.
Everything was working great with just one server and single disk but as soon as I added a second server and tried to create HA disk the problems started, I am getting lots of random errors, alike the partner server is not license for HA, or iscsi initiator not running, or authentication failed or device name problems, you name it.

Anyway, has anyone have a similar problem? I have been emailing support without much success, mostly they are just ignoring me.a


Ramon

[anton (staff)]

1) Log files, screenshots anything except "random errors" are much appreciated. We're ready to jump on remote session as soon as you'd authenticate yourself as a paying customer.

2) Did you try to call phone support?

3) I don't see any references and no tickets opened for e-mail you used to register on forum. Did you use the same one?

[Max (staff)]

Hello Ramon,
I tried to reach you by phone on friday but I guess you where out.
Anton already mentioned the diagnostic information which we require in order to solve the issue.
Please send the diagnostic info to support@starwindsoftware.com

[Rlinan]

What time did you try to reach me? i was in the office until really late, also, i have a voicemail but didnt any messages, and didnt get any reply emails neither.

Over the weekend i have send a few screeenshots with the errors.

Case numbers??
Case # 00004297
Case # 00004296

I will send the logs shortly to support.

[Anatoly (staff)]

We`ve received your logs and screenshots. We are working on it now.
I`ve replied you via email.

[Rlinan]

Ok, i tried several times on Friday, and several times on Saturday, to create new HA disk, and it was giving me errors when creating them, this morning i created 5 HA disk with no errors at all, some of them were created while i was doing a remote session with support

Well, at least i have the screenshots and the logs to verify that i was getting the errors.

[anton (staff)]

Issues you've caught on screenshots (*IDS_DEVICE_NAME_XXX) are already fixed in V5.7 .

[Rlinan]

I am only finding the 5.6 version on the Starwind site, do you have a link to version 5.7? or should i wait to the next release?

[anton (staff)]

We did not release it yet. Few more weeks. You don't need to wait for anything as engineers told me you're fine now.

I am only finding the 5.6 version on the Starwind site, do you have a link to version 5.7? or should i wait to the next release?