24x7 emergency support- I'M DOWN

[davidr]

Bob Boule was the emergency contact info that I was given when I first became a customer. We are 24x7 and my first question was about emergency support.

Well, my entire company is down- my starwind HA has an issue and I can't contact anyone. Bob's cell phone appears to not be monitored anymore and I submitted a ticket but 12 to 24 hours isn't going to help my 100 users who are down NOW.

Anyone have any contact info for starwind that might help me since I am completely DOWN?

thank you,

[davidr]

603-231-7115 is my cell phone, in case anyone at starwind see's this post.

[davidr]

The overseas branch is helping me- and I am greatfull!

The error was mine- not the Starwind software, so this downtime is my mistake

I have support though and the guys are very friendly!

Now I am waiting for a full sync and hopefully my issue is fixed!

Again- thank you!

[Max (staff)]

Hello David,
I assume we can close the thread after yesterday's remote session
Remember to upgrade from 5.3.5, running latest version is important in a 24/7 production.