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Assistance Service
In case of a severity issue caused by user or 3rd party software/hardware, incorrect shutdown procedure or a misconfiguration lead to data unavailability/corruption or performance degradation*. Assistance service can be provided. This type of service is provided for all cases which are not caused by StarWind software. The service does provide a guarantee for regaining access to the iSCSI storage*1 provided by StarWind iSCSI SAN software.
* StarWind Software Inc. does not guarantee 100% performance for the configurations slower than mentioned in the minimal technical requirements guide or not matching the best practice configurations.
*1 Data inconsistency may occur in case of an underlying hard drive failure or incorrect shutdown procedure.
Service includes:
Remote support session access to the customer’s environment;
Array accessibility recovery assistance;
Connectivity recovery assistance;
Reconfiguring StarWind iSCSI SAN;
Reconnecting the iSCSI storage array to the client servers.
ASSISTANCE SERVICE TERMS AND CONDITIONS
Assistance service is provided on a per-hour basis:
Initial package – 1 hour of technical support assistance through a remote support session;
Initial package cost - $80 (USD);
Service charge – $60 (USD) per each next hour of the assistance service.
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StarWind V2V Converter
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